Refund policy

Last updated: 17 July 2026

This policy explains when you can cancel an order and when refunds are issued for wholesale and single-piece purchases on wholesaleattire.com. It must be read with our Returns Policy and Shipping & Delivery Policy.

Support: support@wholesaleattire.com

1. Order cancellation

 

1.1 Customer-initiated cancellation

You may request cancellation:

  • Within 24 hours of placing the order; and

  • Only if the order has not yet been processed or dispatched.

How to cancel: email support@wholesaleattire.com with your order number and reason.

If the order is already packed, handed to the courier, or marked as dispatched, cancellation is not available. You may then rely only on the Returns Policy for eligible damage / defect / wrong-item cases.

1.2 Cancellation by WholesaleAttire

We may cancel an order (in full or part) if:

  • A product is out of stock after payment;

  • Payment authorization fails or is flagged for fraud risk;

  • We cannot ship to the address provided;

  • There is a clear pricing or listing error; or

  • We are unable to process the order for operational reasons.

In such cases, any amount already paid for the cancelled item(s) will be refunded as described in Section 3.

 

2. When refunds are issued

WholesaleAttire does not offer open refunds for change of mind. Refunds are issued only in these situations:

Situation

Refund

Order cancelled by you within 24 hours and before processing/dispatch

Full refund of amount paid for cancelled item(s)

Order / item cancelled by WholesaleAttire (out of stock, unable to process, etc.)

Full refund of amount paid for cancelled item(s)

Duplicate payment by mistake

Refund of the duplicate amount

Approved return where replacement is not reasonably possible

Refund of the product amount for the approved item(s) after inspection

Wrong product shipped and you choose refund instead of replacement (if offered)

Refund of the product amount for the affected item(s)

 

Not eligible for refund

  • Change of mind after dispatch or delivery

  • Slow-selling wholesale stock or market mismatch

  • Colour preference or minor shade variation

  • Stitched / customized / altered products (unless our error)

  • Used, washed, or tag-removed products

  • Shipping charges (non-refundable except where we cancel before dispatch or issue a full product refund due to our shipping error, as confirmed by us)

 

3. Refund timeline and method

  1. Approval: Your cancellation or approved return must be confirmed by WholesaleAttire.

  2. For returns: Refund processing starts only after the product is received back and passes inspection (where a physical return is required).

  3. Processing time: Approved refunds are processed within 7–10 working days after confirmation / inspection approval.

  4. Method:

    • Prepaid orders: refunded to the original payment method where possible.

    • COD / cash orders: refunded via bank transfer (NEFT/IMPS/UPI) after you share valid account details (account holder name, bank, account number, IFSC).

  5. Bank or payment-gateway posting times may add a few extra days beyond our processing window. That delay is outside WholesaleAttire’s control.

You will receive confirmation by email when the refund is initiated.

 

4. Partial refunds and wholesale catalogs

  • If only some items in a multi-product / catalog order are cancelled or approved for refund, we refund only those item amounts.

  • Store credit may be offered as an alternative to a cash refund in some cases (for example, when you prefer credit for a future purchase). Store credit terms will be stated in writing when offered.

 

5. Relationship to returns and replacements

  • Damaged, defective, or wrong items must be reported within 48 hours of delivery with proof.

  • Approved returns must be shipped back within 7 days of approval.

  • Replacement of the same item is our preferred resolution; refunds apply when replacement is not reasonably possible.

Full process: see Returns Policy.

 

6. Shipping charges and taxes

  • Shipping charges are generally non-refundable.

  • If GST or other taxes were collected and a product refund is issued, the corresponding tax component for that product will be included in the refund as applicable.

 

7. Contact

For cancellations or refund status:

Email: support@wholesaleattire.com
Website: https://wholesaleattire.com

Please include your order number, payment reference (if any), and a brief description of the request.