Return Policy

This Returns Policy applies to both wholesale / bulk / catalog orders and single-piece orders placed on wholesaleattire.com for delivery in India. It is aligned with our Refund and Cancellation Policy and Shipping & Delivery Policy.

Support: support@wholesaleattire.com

 

1. Our return philosophy

WholesaleAttire follows the standard practice used by most Indian ethnic-wear wholesale suppliers:

  • Returns and exchanges are not accepted for change of mind, slow-selling designs, colour preference, or “did not like the product.”

  • We do support customers when there is a genuine issue from our side or transit damage—namely wrong product, manufacturing defect, or damage in transit—subject to the timelines and proof requirements below.

  • Where a claim is approved, our preferred remedy is replacement of the same item. A refund is considered only if replacement is not reasonably possible.

 

2. When returns / replacements are allowed

You may request a return or replacement only if all of the following are true:

  1. The product is damaged in transit, has a manufacturing defect, or is the wrong item / wrong design / wrong size compared to what you ordered;

  2. You report the issue to support@wholesaleattire.com within 48 hours of delivery;

  3. You provide clear photo evidence and, preferably, a continuous unboxing video showing the sealed package, shipping label, and the issue;

  4. The product is unused, unwashed, unaltered, with original tags and packaging intact; and

  5. You have not returned the item without our prior written approval.

 

Examples that typically qualify

  • Torn seams, major embroidery failure, or clear manufacturing fault present on arrival

  • Courier-damaged packaging with product damage visible on unboxing

  • Completely different design or size shipped versus the confirmed order

 

Examples that do not qualify

  • Change of mind or “not selling in my market” (wholesale)

  • Colour/shade variation within normal textile batch differences

  • Minor thread/sequence shedding common to heavily embellished garments

  • Size preference after trying on (unless we shipped a different size than ordered)

  • Items washed, worn, stitched, altered, or with tags removed

  • Sale / clearance items, except for proven damage or wrong item

  • Stitched or customized products (see Section 5)

 

3. How to raise a return / replacement request

  1. Email support@wholesaleattire.com within 48 hours of delivery.

  2. Include:

    • Order number

    • Product name / SKU / catalog reference

    • Description of the issue

    • Clear photos of the product, packaging, and shipping label

    • Unboxing video (strongly recommended; may be required for damaged claims)

  3. Wait for our written approval before sending anything back.

  4. If approved, ship the item back within 7 days of approval, following the return instructions we provide. Mark the package as instructed (for example, “DEFECTIVE RETURN”) and include a copy of the invoice or order details.

  5. After we receive and inspect the item, we will confirm replacement or refund eligibility.

Do not return products without confirmation. Unauthorized returns may be refused and will not guarantee credit, replacement, or refund.

 

4. Inspection and resolution

  • Inspection typically begins after the returned item reaches our warehouse.

  • If the claim is approved:

    • Replacement: We will dispatch a replacement of the same product when stock is available; or

    • Refund: If replacement is not reasonably possible, we will process a refund as per the Refund and Cancellation Policy within 7–10 working days after approval.

  • If the claim is rejected (for example, insufficient proof, used item, or issue not covered), we will inform you. Return shipping in such cases remains your responsibility unless we agree otherwise in writing.

 

5. Special product categories

Category

Return / replacement

Ready-made / catalog stock (wholesale or single-piece)

Allowed only for damage, defect, or wrong item as above

Stitched / customized / made-to-measure

Non-returnable and non-refundable, unless WholesaleAttire shipped the wrong or defective customized item due to our error

Free gifts / samples (if any)

Not returnable unless tied to an approved defective primary product claim

Clearance / final-sale items

Only for proven damage or wrong item

 

6. Shipping costs for returns

  • If the return is due to our error (wrong item) or a verified manufacturing defect / transit damage approved by us, we will advise whether return courier will be arranged or reimbursed.

  • In other approved replacement cases, or where industry practice requires the buyer to send the parcel back, return courier charges may be borne by the customer, as confirmed in our approval email.

  • Original outbound shipping charges are non-refundable, except where we cancel the order before dispatch or ship a wrong item and a full refund is issued for that item.

 

7. Wholesale vs single-piece

The same eligibility rules apply to both order types. For wholesale parcels:

  • Please check outer packaging on delivery. If packaging appears tampered or damaged, verify contents against the invoice before accepting, or note the issue on the courier proof of delivery / refuse delivery where appropriate.

  • Claims for missing pieces in a multi-item catalog order must be raised within the same 48-hour window with photo/video proof of the opened parcel contents.

 

8. International note

Our current focus is India. If international shipping is enabled in the future or for a specific order, return/refund eligibility may be more limited, and customs duties/taxes remain the buyer’s responsibility. Any different international terms will be communicated at checkout or in writing.

 

9. Contact

Email: support@wholesaleattire.com
Website: https://wholesaleattire.com